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Claim Policy

Claim Policy for Locentry

Effective Date: March 15, 2026

Locentry allows eligible businesses and authorized representatives to claim listings in order to help maintain accurate directory information. Claim requests are subject to review and verification. Submission of a claim does not guarantee approval.

1. Purpose

The claim process exists so that a legitimate business owner or authorized representative can request management access or editorial recognition for an existing listing.

2. Who May Claim a Listing

A claim may be submitted by:

  • the business owner
  • an officer, manager, or employee with authority
  • an authorized marketing or administrative representative
  • another person with a legitimate and verifiable relationship to the listed entity

Locentry may require proof of authority before approving a claim.

3. Claim Review

All claim requests are reviewed before approval.

Locentry may:

  • approve a claim
  • deny a claim
  • request more information
  • request identity or authority verification
  • suspend action while a dispute is reviewed
  • revoke a claim later if new information shows the claim was improper

4. Verification Methods

Locentry may verify a claim using one or more methods, including:

  • email verification using a domain associated with the business
  • website verification
  • phone verification
  • review of public business records
  • review of supporting documents
  • direct communication with the business
  • other reasonable verification steps

Locentry is not required to disclose every verification method used.

5. Information That May Be Requested

A claimant may be asked to provide:

  • full name
  • email address
  • phone number
  • relationship to the business
  • business email
  • proof of role or authority
  • website ownership evidence
  • supporting records or screenshots
  • additional information reasonably necessary to verify the request

6. Disputes and Conflicting Claims

If more than one party attempts to claim the same listing, Locentry may:

  • pause all action until the dispute is resolved
  • request additional evidence from one or more parties
  • deny all pending claims
  • keep the listing unclaimed
  • approve the party that best demonstrates authority

Locentry is not responsible for resolving private business disputes beyond its own moderation needs.

7. What Claiming a Listing Does

If a claim is approved, Locentry may provide one or more of the following, depending on site features:

  • claimed status on the listing
  • the ability to request edits
  • access to listing management tools
  • communication regarding updates or moderation
  • other listing related functions offered by the platform

Approval of a claim does not transfer ownership of Locentry, the platform, or editorial control of the directory.

8. Editorial Independence

Claimed listings remain subject to Locentry's editorial standards, moderation rules, and publication policies.

Claimants may not require Locentry to:

  • publish inaccurate information
  • keep promotional language unchanged
  • remove truthful public information without basis
  • suppress moderation notes or required disclosures
  • grant ranking advantages unless clearly offered under a separate sponsorship program

9. Claimant Responsibilities

By submitting a claim, you represent that:

  • you are authorized to act for the listed business or organization
  • the information you provide is accurate
  • your request is made in good faith
  • you will not use the claim process to impersonate, harass, block, or interfere with another party

10. False or Improper Claims

Locentry may deny or revoke claims involving:

  • impersonation
  • false identity
  • forged authority
  • misleading documentation
  • abuse of the moderation process
  • repeated bad faith requests
  • unlawful conduct

Locentry may also restrict account access or take additional moderation action where appropriate.

11. Changes After Claim Approval

After approval, Locentry may still:

  • review requested edits
  • decline edits that violate policy
  • reclassify categories
  • maintain required factual fields
  • remove unsafe links or inaccurate content
  • revoke claim privileges if misuse occurs

12. Unclaimed Listings

Locentry may continue to display and maintain unclaimed listings using public information, user submissions, editorial research, or other permitted sources, subject to applicable law and policy.

13. Removal Requests

A claim request is not the same as a removal request. Requests to remove a listing may be reviewed separately and may be denied where publication is lawful, accurate, and consistent with directory purpose.

14. Communications

Locentry may contact a claimant to verify information or resolve issues related to the request. Failure to respond may result in denial or closure of the claim request.

15. Policy Updates

Locentry may revise this Claim Policy from time to time. Continued use of the claim process after updates are posted constitutes acceptance of the revised policy.